Not protected by the EPS Sump Pump Guardian

My husband is a very crafty sort of guy. He's a carpenter by trade and can build beautiful things. He has also learned about electricity, and wired our basement when remodeling. He single handedly remodeled our kitchen, plumbing, flooring, cabinets, ect. He built an amazing Victorian playhouse in our backyard for our girls. Because he works for himself, and does this type of work every day, some of our projects take longer than you would expect, which drives a goal oriented person like me crazy. Sometimes, he needs extra hands to hold something, and I pitch in. But, this is also when some of our best or worst domestic disagreements have happened.
So last December we decided to hire a contractor to add a bathroom to our basement. We were told this project would take a few weeks... Our first bump in the road was the water that just wouldn't go away when they jackhammered the floor, apparently we have a spring that runs under our house. So we added a French drain and a sump pump. But... that sump pump runs every 5 minutes when it is damp out, and about every 15 to 20 minutes on a bright, sunny day. Which ends up being a lot of water. So my dear husband dug a 120 foot trench to the back of the yard, put in some pipe to route the water, made a really nice to look at drain, which drains into another trench that he dug to put pipe with holes in it so the water would slowly drain into the ground. So sump pump problem solved.
Next problem, our pipes are to high, and our toilet and shower would back up constantly if we hook the new pipes into them, so we get to purchase and have installed a sewage injector. The pipes run under baby girls room, and during the average shower, the sewage injector pushes the water into the main pipe about 3 times, so no showers down there when baby girl is asleep, or she sleeps no longer.
The trouble never ends, next terrible, unskilled drywall men come to our house and frame the shower with a 20 inch door opening for the shower. I could fit in sideways, but hope I don't gain any weight or become pregnant again... So we get rid of those guys and wait for 3 month for a very skilled (the reason he is booked for 3 months) contractor to finish our project. It looks amazing, we love it!
Now, we have the problem of that sump pump. What if the electricity goes out, and that sump pump fills up and starts to flood our very nicely finished basement? So we research some products that can power our sump pump, our new best friend. And we find what we think is an amazing product, the EPS Sump Pump Guardian. It is a unit that contains a battery source and you can plug your sump pump into it, and it will pump for upto 48 hours without electricity. We were very anxious to get it, our money was taken out of our account the day we ordered it, so we thought it would arrive soon. After 2 weeks, no EPS Sump Pump Guardian. So we call, leave message, and get no reply. We call every day for a 5 days, leave messages, and get no replies. Then one day dear husband actually talks to someone there and was told there was a flood and their boxes were damaged, but it would be coming soon. 1 more week goes by, more calls, more messages, even a very irate email. No responses. Then 6 weeks after we order it and our money was taken, it arrives at our doorstep.
We follow the directions, plug it in to charge it, and it keeps beeping. We reread the directions, still beeping returns and the amber light never turns off (the amber light is supposed to go off when it is charged, and a green light should replace it). I put it a call, and am greeted by the voice that I've been hearing on the answering machine for weeks, only this time it's a real person. He's very friendly, and says that it just needs to charge over night, but if there are problems, then to call in the morning. All night long we hear the beeping, it never charges. We decide to return it and look for an ulterior method to save us during a power outage. I call, and he answers again (amazing) and is apologetic, will gladly give me a return authorization number, and we will have our money refunded when the product is received. We shipped it on July 22. It arrive there on July 29. Today is August 14, and I have made my 3rd call to them asking where my refund is. It's 3 weeks after they have received it and I have been told that it's being taken care of. I was promised a phone call, and never got one. I left a message asking for a phone call, never got one. Today I am told that it was refunded, but it sometimes takes 2 days to post to my bank account, so it should be there today or tomorrow. This whole process has taken almost 3 months. Ridiculous. And my basement is still not protected! But, the help has been ordered and is on it' s way, hopefully this time it will work out.
Moral of the story: Don't buy an EPS Sump Pump Guardian unless you want to add unnecessary stress to your life.